Below are some possible solutions to common issues. If you are having issues, please read through the following items to search for a possible solution.
We keep detailed logs in our email system. After purchasing a package, you will receive and order confirmation and another email containing your login information. Below are common issues for email delivery.
If you are seeing a screen about being locked out, this means that you have triggered our security system. Common reasons are:
NOTICE: We are seeing a large amount of members capitalizing the first letter of their email. Emails are case sensitive and this will prevent your from logging in.
This can be caused by a few common issues:
This issue is device related. Unfortunately, we cannot troubleshoot end user IT issues.
The ReAwakening Series is for online viewing only and can be viewed exclusively in your member dashboard.
Once an order for merchandise such as hats, tshirts, etc. is placed, the address cannot be changed. If you have only purchased digital products, your shipping address is only relevant for billing purposes OR if you buy additional items in our member store. You can change your address at any time in your account area.
If your questions were not answered here, you can contact us. Please provide the following before using the support form: