Help

Below are some possible solutions to common issues. If you are having issues, please read through the following items to search for a possible solution.

We keep detailed logs in our email system.  After purchasing a package, you will receive and order confirmation and another email containing your login information. Below are common issues for email delivery.

  1. Someone else purchased the package for you and the account is under their email. You will need to contact that individual and me arrangements.
  2. Your mailbox is full.
  3. You entered the wrong email upon checkout.
  4. Your email provider’s security setttings are too high and flagging our emails as spam or junk.

 

POSSIBLE SOLUTIONS

  1. If someone else purchased the package for you, check with them.
  2. Check spam and junk folders.
  3. Contact your email provider for help.
  4. Visit our Login Page and click on the “Lost Your Password” link. Enter the email used to place your order and click the “Reset Password” button. You will receive an email with instructions on how to reset your password.

If you are seeing a screen about being locked out, this means that you have triggered our security system. Common reasons are:

  1. Your domain or ip has been unknowingly used in spam, bot network, etc. and placed on a blacklist.
  2. You have entered in the wrong email or username.
  3. You have an incorrect email or other information in your browser autofill settings.

 

POSSIBLE SOLUTIONS

  1. Lockouts last for 2 days. You can try again with the correct login after that time.
  2. Check your browser autofill settings and clear any incorrect emails, etc..
  3. Clear your browser cache.
  4. Otherwise, you can send us an exact copy of the error message you are receiving using our Support Form. Please include your email, username, order number, and date of lockout. We will need these items to assist you.

 

NOTICE: We are seeing a large amount of members capitalizing the first letter of their email. Emails are case sensitive and this will prevent your from logging in.

This can be caused by a few common issues:

  1. Someone else purchased the package for you and the account is under their email.
  2. Your mailbox is full.
  3. You entered the wrong email upon checkout.
  4. Your email provider,s security setttings are too high and flagging our emails as spam or junk.

 

POSSIBLE SOLUTIONS

  1. If someone else purchased the package for you, check with them.
  2. Check spam and junk folders.
  3. Contact your email provider for help.
  4. Visit our Login Page and click on the “Lost Your Password” link. Enter the email used to place your order and click the “Reset Password” button. You will receive an email with instructions on how to reset your password.

This issue is device related. Unfortunately, we cannot troubleshoot end user IT issues.

POSSIBLE SOLUTIONS

  1. Clearing your cache.
  2. Upgrading your operating system and/or browser.
  3. Disable any browser extensions/plugins.
  4. Close any apps on tablets or mobile phones. 
Gift cards work just like a regular credit card. Select the package you want purchase, proceed to checkout, and then enter your gift card code into the Gift Card field above the totals section. Once your purchase is complete, you will be assigned a membership. Check your email for your login information. Once logged in, you can access the films included in your package.
  1. In the “To” field, simply enter the email address of each recipient separated by a comma (Example: [email protected],[email protected], etc).
  2. Each recipient will receive their eGift Card code.

 

  1. Go to your My Account dashboard
  2. At the bottom under “Addresses”, click the “Edit” link.
  3. On the next page, at the bottom of the page your will find the email field.
  4. Change your email and then click the “Save Address” button.

 

The ReAwakening Series is for online viewing only and can be viewed exclusively in your member dashboard.

Once an order for merchandise such as hats, tshirts, etc. is placed, the address cannot be changed. If you have only purchased digital products, your shipping address is only relevant for billing purposes OR if you buy additional items in our member store. You can change your address at any time in your account area.

Didn’t Find A Solution?

If your questions were not answered here, you can contact us. Please provide the following before using the support form:

  • All details of your issue – error message, steps to replicate issue, etc..
  • Username
  • Email
  • Order number
  • Date of issue