Below are some possible solutions to common issues. If you are having issues, please read through the following items to search for a possible solution.
Those who purchased the Re:Awakening Series prior to 4/1/22 received access to DIGITAL ONLY versions of the film + access to a DIGITAL COPY of ‘The Tump I Know”. These can be accessed exclusively in your member dashboard by clicking on the LOGIN icon in the upper right hand corner.
As of 4/1/22, DVD’s of RE:AWAKENING – EPISODE ONE are now currently available for purchase in our shop.
We keep detailed logs in our email system. After purchasing a package, you will receive and order confirmation and another email containing your login information. Below are common issues for email delivery.
If you are seeing a screen about being locked out, this means that you have triggered our security system. Common reasons are:
NOTICE: We are seeing a large amount of members capitalizing the first letter of their email. Emails are case sensitive and this will prevent your from logging in.
This can be caused by a few common issues:
This issue is device related. Unfortunately, we cannot troubleshoot end user IT issues.
Once an order for merchandise such as hats, tshirts, etc. is placed, the address cannot be changed. If you have only purchased digital products, your shipping address is only relevant for billing purposes OR if you buy additional items in our member store. You can change your address at any time in your account area.